Andrew Cole DDS

Frequently Asked Questions (FAQs)

How can we help you?

Patient education is the cornerstone of our practice because we find that informed patients are more proactive with their oral health care. We want to know what matters to you and asking questions helps us understand your priorities and how you would like us to help.

We have shared some of the questions we hear most frequently, but it’s likely you have some of your own. Please call us at (360) 748-6624 or use our convenient online contact form to arrange an appointment.


Since everyone comes to us with different needs, it’s impossible to tell you what your treatment will cost until we see you. We do understand, though, that the price tag for dental care is an issue for many people, but we don’t want you to choose between your budget and the treatment you need.

One way you can control the cost of your dental treatment is by sharing your concerns with us. Our goal is to provide you with services that are conservative and affordable yet still address your dental needs. We treat you with honesty and integrity by providing you with information and all the options available for your care.

Based on your conversations, Dr. Cole will develop a treatment plan specifically for you. If you’re insured, we’re in-network with Premera, Regence, Delta Dental, Aetna, and United Concordia. Before we begin treatment, we will review all costs and tell you what your out-of-pocket expense will be. If you are uninsured, we accept all major credit cards for your convenience.

Planning treatment in stages is also an excellent option for many of our patients. We’ll tackle your priorities first, then schedule out the rest of your treatment so you can plan your budget accordingly.

Please don’t let concerns about your budget prevent you from getting the care you need. Call us first, and we will work with you to find a way for you to get essential treatment without breaking your budget.

Crowns & Bridges

Dental insurance is an important benefit, and we want you to get the most out of your coverage. As part of every treatment plan, we will review your insurance and estimate what your out-of-pocket expense will be.

Every policy is different, but most have “100-80-50” coverage, which means preventive and diagnostic care like exams, cleanings, and x-rays are covered at 100 percent; fillings, root canals, and other routine services are covered at 80 percent and at 50 percent for crowns, bridges, and major procedures.

Dental insurance rarely covers the cost of cosmetic dental treatment. But many restorative procedures like fillings and dental crowns improve your oral health and your appearance.

You can be confident that we will inform you about your benefits before we begin treatment at our Chehalis dental practice. Before we begin any work, we will do our best to provide you with an accurate estimate of your out-of-pocket costs.

It can be a challenge to understand how dental benefits apply, so if you ever have questions, please call our Chehalis dental office at (360) 748-6624.

Emergency Services

The first step in any dental emergency is to call our office first. Some emergencies like severe pain need to be addressed immediately while others may be able to wait a day or two until we need to see you.

It can be challenging to think clearly if you have an emergency, so here are steps you can take if the need arises:

  • Tooth pain – Any tooth pain is a sign of a problem that we need to address quickly. For relief until you see us, use a cold compress and take an over-the-counter pain reliever like ibuprofen.
  • Lost crown or filling – Place the crown or filling pieces in a tissue until you see us. We may not need to see you immediately, but we do need to protect the tooth from further damage.
  • Knocked-out tooth – This is the most serious of all dental emergencies because we only have a couple of hours in which we can successfully replace the tooth. Handle the tooth by the crown only and keep the root moist in a cup of water, milk, or saliva until you get to our office.

If you are in pain, please call us right away at (360) 748-6624 and we will arrange to see you as soon as possible, usually the same day.

Preventive Dentistry

We agree with the recommendation of the American Dental Association that says preventive dental visits should occur every six months. This interval allows us to monitor your dental health on an ongoing basis so we can stay a step ahead of problems like decay and gum disease.

During these appointments, Dr. Cole will perform a comprehensive exam. He will note the condition of your teeth and any changes since your last visit. If necessary, he will take diagnostic x-rays to see if any problems are developing inside your teeth that we need to address.

These appointments are also the perfect time for you to ask any oral health questions you have. Nobody expects you to be an expert in dental care, and we welcome your questions.

You will then see the hygienist who will perform a thorough cleaning and check your gums for signs of periodontal disease. This condition is usually easy to treat when it is caught soon enough, which is another reason we recommend visits at six-month intervals.

Preventive services at our Chehalis dental office combined with conscientious oral hygiene at home are the secrets to a healthy, problem-free smile. If it’s time for your next cleaning and exam, please call our office to schedule an appointment or use our convenient online contact form.

Cold sores, or fever blisters as they are sometimes called, are caused by the herpes simplex virus and typically appear on the mouth. Herpes virus is contagious, and the number of people worldwide who have the virus is staggering; the World Health Organization estimates that nearly four billion people under age 50 are infected.

Because of the direct contact children have with others – sharing, drinking from the same cup, kisses for everyone – many people contract the virus in childhood. However, not everyone who has the virus develops cold sores or may develop them infrequently.

The herpes virus can also cause similar outbreaks in other areas like your nose, fingers, and eyes. It’s important not to touch the cold sore as you can transmit it to other parts of your body.

If you develop a cold sore and have an appointment scheduled, please call us first. Treating you when you have an active cold sore (especially in the blistering stage) may be painful for you because it can crack and bleed during treatment.

At the office of Andrew Cole DDS, we care about your oral health and your overall well-being. Please call us if you have questions or need to reschedule your appointment.

We recommend routine visits for exams and cleanings twice a year so we can monitor your oral health and catch problems while they are still small and easy to treat.

When you arrive for your appointment, a member of our team will promptly bring you back to your treatment room so you can get settled. 

Next, Dr. Cole will start your exam by checking and noting the condition of each tooth and taking diagnostic x-rays as needed. Every checkup also includes a caries risk assessment and an oral cancer screening.

If he finds something that needs to be addressed, he will use our intraoral camera to show you exactly what's happening with the tooth and why treatment is necessary. Seeing the problem for yourself helps you become an active part of the process.

Next, you will see your hygienist for a professional cleaning to remove plaque and tartar that linger on your teeth and cause decay and gum disease. She will also check for signs of gum disease and make recommendations for self-care at home.

Before you leave, a member of our team will meet with you to discuss your treatment, how your insurance benefits apply, and estimate what your costs will be.

If it’s time for your semi-annual checkup and cleaning, please call our Chehalis dental office to arrange an appointment.

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